FAQ

How do I place an order?

Placing an order with MercazoneEverVibe is easy! Simply browse our collection of beautiful outdoor chairs, select the chair you love, add it to your cart, and proceed to checkout. You’ll be guided through the steps to enter your shipping and payment information. We promise, it’s a breeze!

What payment methods do you accept?

We accept a wide variety of payment methods for your convenience, including:

• Credit Cards (Visa, Mastercard, American Express, Discover)
• PayPal
• Apple Pay
• Google Pay

Choose the option that works best for you!

Is my payment information secure?

Absolutely! We take your security very seriously. All payment information is processed through secure, encrypted connections. Your peace of mind is our priority!

Can I modify or cancel my order?

We understand that things can change! If you need to modify or cancel your order, please contact us as soon as possible at support@mercazoneevervibe.store or call us at +1 (859) 745-3032. We’ll do our best to accommodate your request. Please note that once an order has shipped, we are unable to make changes. Our processing time is typically 1-2 days.

Do you offer gift cards?

Not yet, but stay tuned! We’re working on adding gift cards soon so you can easily share the gift of comfort and style with your loved ones. Sign up for our newsletter to be notified when they become available!

How long does shipping take?

Our standard shipping time is 4-6 business days after processing. We need 1-2 days to process your order, so you can expect your beautiful new chair to arrive within 5-8 business days. We’ll keep you updated every step of the way!

Do you ship internationally?

Currently, we only ship within the United States. We hope to expand our shipping options in the future, so please check back with us! 🇺🇸

How can I track my order?

Once your order has shipped, you’ll receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment on the carrier’s website. We’ll also provide updates directly to your email. Keep an eye out!

What if my package is lost or damaged?

Oh no! We’re so sorry to hear that. Please contact us immediately at support@mercazoneevervibe.store or call us at +1 (859) 745-3032, and we’ll do everything we can to resolve the issue. We’ll work with the carrier to locate your package or arrange for a replacement if necessary. We’ve got your back!

What is your return policy?

We want you to be completely happy with your purchase! If you’re not satisfied for any reason, you can return your item within 30 days of delivery for a full refund. No questions asked!

How do I return an item?

Returning an item is easy! Simply contact us at support@mercazoneevervibe.store or call us at +1 (859) 745-3032 to request a return label. We’ll provide you with instructions on how to package and ship your item back to us.

Do you offer exchanges?

Yes, we do! If you’d like to exchange your item for a different color or style, please contact us at support@mercazoneevervibe.store or call us at +1 (859) 745-3032. We’ll be happy to help you find the perfect chair for your needs.

How long do refunds take?

Once we receive your returned item, we’ll process your refund within 5-7 business days. The refund will be credited back to your original payment method. We’ll send you an email notification once the refund has been processed.

Who pays for return shipping?

We offer FREE returns! We’ll provide you with a prepaid return shipping label, so you don’t have to worry about any return shipping costs. It’s on us!

Are your products authentic?

Yes! We only sell authentic, high-quality products. We stand behind the quality and craftsmanship of every chair we offer. You can trust that you’re getting the real deal with MercazoneEverVibe.

What warranty do you offer?

We offer a 1-year warranty on all of our chairs. This warranty covers defects in materials and workmanship. If you experience any issues with your chair within the first year, please contact us, and we’ll be happy to assist you. We’re confident you’ll love our chairs, but we want you to have peace of mind knowing you’re covered.

How do I care for my products?

To keep your MercazoneEverVibe chair looking its best, we recommend cleaning it regularly with a damp cloth and mild soap. Avoid using harsh chemicals or abrasive cleaners. For specific care instructions, please refer to the product label or contact us. A little love goes a long way!

What if I receive a defective item?

In the unlikely event that you receive a defective item, please contact us immediately at support@mercazoneevervibe.store or call us at +1 (859) 745-3032. We’ll arrange for a replacement or refund as quickly as possible. We’re committed to making things right!

Do I need to create an account?

Creating an account is optional, but it offers several benefits! With an account, you can save your shipping information, track your orders, and receive exclusive discounts and promotions. Plus, it makes future purchases even faster! You can check out as a guest if you prefer.

How do I reset my password?

If you’ve forgotten your password, simply click the “Forgot Password” link on the login page. You’ll be prompted to enter your email address, and we’ll send you instructions on how to reset your password.

How can I contact customer service?

We’re here to help! You can reach our friendly customer service team via:

• Email: support@mercazoneevervibe.store
• Phone: +1 (859) 745-3032

We’re always happy to answer your questions and assist you with any concerns.

What are your business hours?

Our customer support team is available Monday – Friday, from 9 AM to 5 PM EST. We’ll do our best to respond to your inquiries as quickly as possible, even outside of business hours.

I love your chairs! Where can I leave a review?

Thank you so much! We truly appreciate your feedback. You can leave a review on our website on the product page of the chair you purchased. You can also leave a review on our Google Business Profile! Your positive feedback helps other customers discover the joy of MercazoneEverVibe.

Do you offer discounts for bulk orders?

Yes, we do! If you’re interested in purchasing a large quantity of chairs, please contact us at support@mercazoneevervibe.store or call us at +1 (859) 745-3032 to discuss your needs and receive a custom quote. We’d love to help you furnish your entire patio or garden!